Cooling-off Period and Returns
It can happen that you want to return an order. Whatever the reason, you have the right to cancel the agreement for the purchase of a product in its original packaging within a cooling-off period of at least 14 days, without giving a reason. An important condition is that the product has not been used. During the cooling-off period you need to handle the product and the packaging with care. You may only unpack the product as far as is needed to establish the nature and the characteristics of the product. The principle here is that you may only handle and inspect the product the way you would be allowed to in a shop.
After cancelling, you have another 14 days to send the product back. You will then be credited the full order amount excluding shipping costs. The costs of returning the product from your own home to the address provided by the trader are at your own expense.
If you make use of the right of withdrawal, the product must be returned to iZi-Clean with all the accessories supplied and in its original condition and packaging.
To make use of this right, please contact our customer service at info@izi-clean.com to receive the return instructions by email.
We will then refund the order amount due within 14 days of you registering your return, provided the product has already been received back in good order.
The cost of sending a parcel via PostNL is approx. € 7,—. Please check the carrier's website for the current prices.
Keep the track & trace code somewhere safe!
The amount you paid for the products ordered will be refunded to your account. The amount you paid for the shipping will NOT be refunded.
Warranty
Naturally we do our best to deliver our products to you in top condition. Even so, an order does sometimes get damaged during transport, which is annoying! In that case it is important to contact our customer service straight away at info@izi-clean.com. If the defect is covered by the warranty, we will arrange a replacement free of charge.
- Always state your name and order number in your email.
- Send us photos of the defect.
Wrong delivery
In very rare cases you may receive a different product than the one you ordered. Of course we will solve this annoying problem for you. Contact our customer service at info@izi-clean.com.
- Always state your name and order number in your email.
- Send us photos of the defect and of the packing slip.
Exercise of the right of withdrawal by the consumer and the costs thereof
- If the consumer makes use of his right of withdrawal, he reports this to the trader within the cooling-off period by means of an email to info@izi-clean.com for withdrawal or in another unambiguous manner.
- As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer sends the product back. This is not necessary if the trader has offered to collect the product himself. In any case, the consumer has observed the return period if he sends the product back before the cooling-off period has expired.
- The consumer returns the product with all the accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
- The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
- The consumer bears the direct costs of returning the product, unless the trader states that it will bear the costs itself.
- If the consumer makes use of his right of withdrawal, all additional agreements are dissolved by operation of law.