Privacy policy

Privacy Policy iZi-Clean

About our privacy policy
iZi-Clean cares a lot about your privacy. We therefore only process data that we need for (the improve) our services and handle the information we have about you and your use of our services. We never make your data available for commercial purposes to third parties.

This privacy policy applies to the use of the website and the services provided by iZi-Clean. The effective date for the validity of these terms and conditions is 29/09/2021, with the publication of a new version, the validity of all previous versions expires. This privacy policy describes what information about you we collect are collected, what these data are used for and with whom and under what conditions they are data may be shared with third parties. We also explain to you how we process your data store and how we protect your data against misuse and what rights you have with regard to the data you personal data provided to us.

If you have any questions about our privacy policy, please contact our privacy contact person, you You will find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and who has access to the data. 

 

Webshop software

Shopify
Our webshop is developed with software from Shopify. Personal data that you provide for our  services provided to us, will be shared with this party. Shopify has access to your data  to provide us with (technical) support, they will never use your data for any other purpose. Shopify  is obliged to take appropriate security measures based on the agreement we have concluded with them  to take. This  security measures consist of the application of SSL encryption and a strong  password policy. Shopify is a certified processor of  credit card information. Shopify uses  cookies to collect technical information regarding your use of the software, no cookies are used  personal data collected and/or stored. Shopify reserves the right to use collected data  within its own group to further improve the service. Shopify takes into account the  applicable statutory retention periods for (personal) data. The EU/US Privacy Shield applies, your  data may be processed in the United States.


Web hosting SiteGround
We purchase web hosting and email services from SiteGround. SiteGround incorporated personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. SiteGround has appropriate technical and organizational measures taken to prevent the loss and unauthorized use of your to prevent personal data. SiteGround is obliged to maintain confidentiality under the confidentiality agreement.


This party has appropriate technical and organizational measures taken to prevent misuse, loss and corruption of your and our data data as much as possible. SiteGround does not have access to our mailbox and we handle all our e-mail traffic confidential.

Payment processing

Mollie
We use the platform of to process (part of) the payments in our webshop. Mollie. Mollie processes your name, address and place of residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your to protect personal data. Mollie reserves the right to use your data to to further improve services and, in this context, to share (anonymised) data with third parties.


All the above mentioned guarantees regarding the protection of your personal data are also applicable to the parts of Mollie's services for which they engage third parties. Mollie stores your data for no longer than permitted by law.


Klarna
We use the platform of to process (part of) the payments in our webshop. Klarna. Klarna processes your name, address and place of residence information and your payment information such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your to protect your personal data. Klarna reserves the right to use your data to to further improve services and, in this context, to share (anonymised) data with third parties.

In the event of an application for a deferred payment (credit facility), Klarna shares personal data and information regarding your financial position with credit rating agencies. All of the above guarantees regarding the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data longer than is permitted by law.

 

Reviews

WebshopKeur
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website.

In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In 
In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review.

WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data 
to protect. WebwinkelKeur reserves the right to use cookies for the purpose of delivering the to engage third-party services, for which we have given permission to WebwinkelKeur.All The above-mentioned guarantees regarding the protection of your personal data also apply application to the parts of the service for which WebwinkelKeur engages third parties.

Trustpilot
We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot  then you are required to provide your name, place of residence and e-mail address. Trustpilot shares this information with us so that we can link the review to your order. Trustpilot publish your name and place of residence also on the own website. In some cases Trustpilot contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with TrustpilotThey only use this information for the purpose of informing you to invite you to leave a review. Trustpilot has appropriate technical and organizational measures taken to protect your personal data. Trustpilot reserves the right to to engage third parties for the purpose of providing the services, for which we have Trustpilot  consent given. All the above mentioned guarantees with regard to the protection of your personal data also apply to the parts of the service for which Trustpilot  engages third parties.

 

Shipping and logistics

PostNL
When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. For this it is necessary that we have your name, share address and city details with PostNL. PostNL uses this data only for the purpose of execution of the agreement. In the event that PostNL uses subcontractors, PostNL will provide your data also available to these parties.

DPD
When you place an order with us, it is our job to have your package delivered to you. We make use of DPD services to carry out deliveries. It is necessary for this that we share your name, address and place of residence details with DPD. DPD uses this data only for the purpose of executing the agreement. In the event that DPD uses subcontractors If you enable DPD, DPD will also make your data available to these parties.

 

Invoicing and accounting

e-Bookkeeping.nl
We use the services of e-Boekhouden.nl to maintain our administration and accounting.We share your name, address and residence details and details regarding your order.
This data is used to administer sales invoices. Your personal data will be sent and stored protected. e-Bookkeeping.nl is obliged to maintain confidentiality and will keep your data treat confidentially. e-Accounting.en does not use your personal data for purposes other than described above.

 

External sales channels

Purpose of data processing

General purpose of the processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to - other than on your request - to contact you at a later time, we will ask your explicit permission to do so. Your data will not be shared with third parties, other than for accounting and other purposes  administrative obligations. These third parties are all bound to confidentiality under the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of our to further improve our services. This information (for example your IP address, web browser and operating system) are not personal data. 

Cooperation in tax and criminal investigations

In certain cases, iZi-Clean may be required to share data on the basis of a legal obligation of your data in connection with fiscal or criminal investigations by government authorities. In such a case We are forced to share your data, but we will do so within the possibilities offered by law. to oppose it.

Retention periods
We store your data for as long as you are a client of ours. This means that we store your customer profile until you indicates that you no longer wish to use our services. If you indicate this to us, we will do this also be considered a request to be forgotten. Based on applicable administrative obligations, we must to store invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents that we have produced in response to your order.

Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with relating to the personal data processed by or on behalf of us. We will explain below which rights these are and how you can invoke these rights. In principle, to prevent abuse, we send transcripts and copies of your data only to your e-mail address already known to us. In the event that you If you wish to receive data at a different e-mail address or, for example, by post, we will ask you to register legitimize. We keep a record of processed requests, in the event of a request to be forgotten we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format that we use within our systems.You have the right at any time to request a to file a complaint with the Dutch Data Protection Authority if you suspect that we have processed your personal data in a use wrong way.

Right of inspection
You always have the right to request the data that we (have) process and that relate to your person or traceable to this. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted We will send you a copy of all data with an overview of the processors to the e-mail address known to us. who have this data, stating the category under which we have this data stored.

Right of rectification
You always have the right to request the data that we (have) process and that relate to your person or that can be traced back to this, to have it adjusted. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted We will send you a confirmation that the data has been changed to the email address we have on file.

Right to restriction of processing
You always have the right to request the data that we (have) process that relates to you or is used for that purpose. traceable, to limit. You can make a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted We will send you a confirmation to the email address we have on file that the data will not be processed until you lift the restriction. take longer to process.

Right to portability
You always have the right to request the data that we (have) process and that relate to your person or traceable to this, to be carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your If your request is granted, we will send you copies of all data to the email address known to us. about you that we have processed or that has been processed by other processors or third parties on our behalf. To all In such a case we will probably no longer be able to continue providing services because the security linking of data files can then no longer be guaranteed.

Right to object and other rights
You have the right to object to the processing of your personal data in applicable cases. by or on behalf of iZi-Clean. If you object, we will immediately stop processing the data in pending the handling of your objection. If your objection is justified, we will send you transcripts and/or copies of data that we (have) process made available to you and then permanently cease processing. You also has the right not to be subject to automated individual decision-making or profiling subject. We do not process your data in such a way that this right applies.Are you from If you believe this to be the case, please contact our privacy contact person.

 

Cookies

Google Analytics
Cookies from the American company Google are placed via our website as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required under applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.

Third party cookies
In the event that third party software solutions use cookies, this is stated in this privacy statement.

Changes to the Privacy Policy
We reserve the right to change our privacy policy at any time. However, this page will always provide you with the most up-to-date information. recent version. If the new privacy policy has consequences for the way in which we already collect data with regard to your processing, we will inform you of this by e-mail.

 

Contact details

iZi-Clean
Contact person for privacy matters:
Yasmin Bag
info@izi-clean.com

Zonnehorst 5
7207 BT Zutphen
The Netherlands
(06) 39547676