Refund policy

30-day satisfaction guarantee

At iZi-Clean you get 30 days to try your purchase at home, longer than the statutory 14-day cooling-off period. If you are not happy, even after you have used the product, you get your money back. Let us know within 30 days of receiving it by emailing info@izi-clean.com with your name and order number, or use the model withdrawal form at the bottom of this page. We will email you the return instructions.

How returns work

Register your return by email within 30 days of receiving your order, with your name and order number.
Send the parcel within 14 days of registering your return to the address in the return instructions, with everything that came with it. Keep your tracking number.
Within 14 days of your notification we refund the full purchase price to the account you paid with, including the delivery charges you paid on your order. We only wait until we have received the parcel, or until you show us that you have sent it.

The only thing you pay for is posting it back: a parcel with PostNL costs around €7. Check the carrier's website for current rates. If you would rather not send it yourself, you can ask us for a return label; we deduct its cost from your refund.

Used product

You may unpack and use the product to judge whether it suits you. Under our 30-day satisfaction guarantee you get the purchase price back even after use. On top of that, your statutory 14-day cooling-off period from receipt always applies. During that period you may inspect and try out the product as you would in a shop. If you use it more than that, a shop may deduct the loss in value, but it may never refuse your return. Within the 30 days of our guarantee we deduct nothing.

Arrived damaged or received the wrong product

Then we sort it out and it costs you nothing. Email info@izi-clean.com straight away with your name, your order number and a photo of the damage or of the packing slip. If the fault is covered by the warranty, we arrange a replacement free of charge.

Your statutory rights

Our satisfaction guarantee comes on top of your statutory rights: the 14-day cooling-off period and the legal guarantee that a product does what you can reasonably expect of it. Those rights always apply.

Right of withdrawal: the legal rules

You may cancel a contract for the purchase of a product within a cooling-off period of 14 days without giving any reason; at iZi-Clean you have 30 days. The cooling-off period starts on the day after you, or someone you have nominated, received the product. You notify us of your withdrawal within the cooling-off period by email or with the model form below. As soon as possible, and at the latest within 14 days of that notification, you send the product back with all accessories supplied and, where reasonably possible, in its original condition and packaging. The direct cost of returning the product is yours. We refund all payments, including the cost of the original delivery, no later than 14 days after the day on which you notify us of your withdrawal, using the same means of payment you used. We may withhold the refund until we have received the product back, or until you have supplied proof that you have sent it, whichever is earlier. If you exercise your right of withdrawal, any additional contracts are dissolved by operation of law.

Model withdrawal form

Only fill in and return this form if you wish to withdraw from the contract. An email with the same details is also fine.

To: 1STar B.V. (iZi-Clean), info@izi-clean.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date:
(*) Delete as appropriate.