Shipping policy

Shipping and delivery

We ship with PostNL to the Netherlands, Belgium, Germany, France, Spain, Austria, Italy, Luxembourg and Portugal.

Shipping costs

Country Shipping costs Free from
Netherlands €4.95 €100
Belgium €4.95 €100
Germany €5.95 €100
France €5.95 €100
Spain €9.95 no free shipping

In the Netherlands, small orders up to €7 are sent free of charge as a letterbox parcel. All amounts shown include VAT.

Delivery time

Country Expected delivery time
Netherlands 1 to 3 working days
Belgium 1 to 3 working days
Germany 1 to 3 working days
France 4 to 5 working days
Spain 4 to 5 working days

Order before 22:00 on a working day and your parcel leaves the same working day. Delivery times are an indication: the carrier decides the actual delivery day, and in busy periods it can take a day longer.

Tracking

As soon as your order has been dispatched you will receive an email with a tracking number so you can follow your parcel with the carrier. If your address is not correct, change it in the carrier's app or have the parcel sent to a collection point. Once a parcel is on its way, we can no longer change the address.

Collection

Collection is possible in the Netherlands only and strictly by appointment. Send a message to info@izi-clean.com to arrange it. In all other countries we ship everything, and we have no collection points there.

Parcels that are not collected

If a parcel is not collected and comes back to us, we charge the shipping costs for a new dispatch. See also our page about parcels that are not collected.