Delivery costs and shipping
What does delivery cost, and when is it free?
Every amount below includes VAT and applies per order, however much you buy. You get a track and trace code with every shipment, so you can follow your parcel.
Spend € 100 or more in the Netherlands, Belgium, Germany or France and you pay no delivery costs at all.
Delivery costs per country
| Country | Delivery costs | Free from |
|---|---|---|
| Netherlands | € 4,95 | € 100 |
| Belgium | € 4,95 | € 100 |
| Germany | € 5,95 | € 100 |
| France | € 5,95 | € 100 |
| Spain | € 9,95 | does not apply here |
| Italy, Luxembourg, Austria and Portugal | € 13,00 | does not apply here |
You always see the exact amount in your basket before you pay. If your country is not listed, we do not deliver there at the moment.
How your delivery works
Your order leaves our warehouse
We ship on working days. As soon as your parcel is registered with the carrier, you automatically get an email with your track and trace code.
You follow your parcel yourself
The code in your email shows you exactly where your shipment is and when it will arrive. If your address is not quite right, let us know straight away at info@izi-clean.com.
Delivery or collection point
If you are not home, the carrier tries again or leaves your parcel at a collection point. If you do not pick it up there, it comes back to us. Read how that works on Delivery, collection points and uncollected parcels.
Free delivery from € 100. That threshold applies in the Netherlands, Belgium, Germany and France. In Spain, Italy, Luxembourg, Austria and Portugal the fixed rate stays in place, even on a large order.
Frequently asked questions about delivery
Why do I pay more in Spain than in the Netherlands?
Spain falls outside the parcel rate we agreed with our carrier for the neighbouring countries. That is why a fixed rate of € 9,95 applies there and the € 100 threshold does not. The amount is per order, so whether you buy one small pack or a full box, you pay the same.
Do I get my delivery costs back if I return something?
Yes. Return your whole order and you get the full order amount back, including the delivery costs you paid. You only pay for sending it back. Everything about that is on Returns.
Do the amounts include VAT?
Yes. Every amount you see on our site, from product to delivery, includes VAT. Nothing is added at checkout.
What happens if I do not collect my parcel?
Then the parcel comes back to us and we pay for shipping twice. For the return trip and the handling we charge € 9,95, the same as for an address that was passed on incorrectly. Why we do that is explained on this page. You avoid it simply by checking your address before you pay.
Can I still change my address after ordering?
As long as your parcel has not been registered with the carrier, we are happy to change the address. Email us as soon as you can at info@izi-clean.com with your order number and the correct address.
My parcel has not arrived. What now?
First check your track and trace to see whether it is with a neighbour or at a collection point. If it is really lost, let us know through Parcel not received and we will sort it out with the carrier.
Another question about your order?
We are happy to help you personally. Send us an email and you get a quick reply on working days.
Email usOr have a look at the frequently asked questions.