Cooling-off Period and Returns
You may sometimes want to send an order back. Whatever the reason, you have the right to cancel the purchase of a product in its original packaging within a cooling-off period of at least 14 days, without giving a reason. At iZi-Clean you get more than the legal minimum: 30 days to change your mind. An important condition is that the product has not been used. During the cooling-off period you need to handle the product and the packaging with care. You may only unpack the product as far as is needed to establish the nature and the characteristics of the product. The principle here is that you may only handle and inspect the product the way you would be allowed to in a shop.
After cancelling, you have another 14 days to send the product back. You will then be credited the full order amount excluding shipping costs. The costs of returning the product from your own home to the address provided by the trader are at your own expense.
If you exercise your right to cancel, the product must be returned to iZi-Clean with all the accessories supplied and in its original condition and packaging.
To exercise this right, please contact our customer service team at info@izi-clean.com to receive the return instructions by email.
We will then refund the amount due within 14 days of you registering your return, provided we have received the product back in good order.
Sending a parcel with PostNL costs around €7.00. Please check the carrier's website for current prices.
Keep your tracking number somewhere safe.
The amount you paid for the products ordered will be refunded to your account. The amount you paid for the shipping will NOT be refunded.
Warranty
We do everything we can to get your order to you in perfect condition. Even so, a parcel is occasionally damaged in transit. If that happens, please contact our customer service team straight away at info@izi-clean.com. If the defect is covered by the warranty, we will arrange a replacement free of charge.
- Always give your name and order number in your email.
- Send us photos of the fault.
Wrong delivery
Very occasionally you may receive a different product from the one you ordered. We will of course put that right for you. Contact our customer service team at info@izi-clean.com.
- Always give your name and order number in your email.
- Send us photos of the fault and of the delivery note.
How the consumer exercises the right to cancel, and the costs involved
- If the consumer exercises the right to cancel, they notify the trader within the cooling-off period by sending an email to info@izi-clean.com, or in another unambiguous manner.
- As soon as possible, and in any event within 14 days of the day following the notification referred to in paragraph 1, the consumer sends the product back. This is not necessary if the trader has offered to collect the product. The consumer has in any case observed the return period if the product is sent back before the cooling-off period has expired.
- The consumer returns the product with all the accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
- The risk and the burden of proof for the correct and timely exercise of the right to cancel lie with the consumer.
- The consumer bears the direct costs of returning the product, unless the trader states that it will bear the costs itself.
- If the consumer exercises the right to cancel, all additional agreements are terminated by operation of law.