Returns
Reflection period/returns
It may sometimes happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. That is why you do not have 14 days but a 30 day cooling-off period with us.
Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason. We greatly appreciate your feedback aboutour iZi-Clean wipes so that we can improve our processes.
You have another 14 days after cancellation to return your product. to steer. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are for your own account. These costs amount to approximately €6.75 per package in the Netherlands, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you must contact us at info@izi-clean.com. Wij. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.
If it is product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this reduction in the value of the product to you. So handle the product with care and ensure that it is properly packaged when returned.
You cannot exchange the product, but you can return it.
I provided the wrong delivery address!
Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.
If the order has already been shipped, we unfortunately cannot make any changes.
If delivery will be carried out by PostNL, the address can be changed to a PostNL collection point via the PostNL app.