Returns
30 days to change your mind, longer than the law asks
Email info@izi-clean.com with your name and order number and we will send you the return instructions. Once you have registered your return, you have another 14 days to post the parcel.
As soon as your return reaches us, your money is back in your account within 14 days.
How to send something back
Register your return by email
Send a message to info@izi-clean.com with your name and order number. You will get the return instructions back by email.
Post the parcel within 14 days
Put in everything that came with the order, in its original condition and packaging. Keep your track and trace code safe, that is how you follow the parcel.
You get your money back
As soon as your return has reached us in good order, we transfer the amount back to your account within 14 days.
What to watch out for
| Subject | How it works |
|---|---|
| The product must be unused | You may unpack it and look at it the way you would in a shop, so as to establish its nature and its characteristics. |
| Original packaging | Send it back with everything supplied and, as far as possible, in its original condition and packaging. |
| Cost of posting it back | That one is down to you. A parcel with PostNL costs around €7. Check the carrier's website for current rates. |
| Deadlines | 30 days to register your return, then 14 days to post it. |
Arrived damaged, or the wrong product?
Then we sort it out and it costs you nothing. Email info@izi-clean.com straight away. If the fault is covered by the warranty, we arrange a replacement free of charge.
Your right of withdrawal in brief
This is the European rule your return falls under. With us you get a 30-day cooling-off period instead of the statutory 14 days.
- You notify us of your withdrawal within the cooling-off period by email to info@izi-clean.com, or in any other unambiguous way.
- As soon as possible, and at the latest within 14 days of that notification, you send the product back. That is not needed if we have offered to collect it ourselves.
- You send the product back with everything supplied, where reasonably possible in its original condition and packaging, and following the instructions we send you.
- The risk and the burden of proof for a correct and timely withdrawal lie with you as the consumer.
- The direct cost of posting it back is yours, unless we tell you that we will cover it.
- If you exercise your right of withdrawal, any additional agreements are dissolved by operation of law.