Niet-afgehaald Pakket – Kosten en Verwerking bij Izi-Clean
Information about Delivery and Collection Points
We would like to inform you about how our delivery process and collection options work, so that you are well informed about what to expect.
Delivery Information and Shipping Times
We ship orders placed before 21:00 (letterbox packages) and 23:30 (standard packages) the same business day. As a rule, your order will be delivered within 1-3 business days. However, we are dependent on external delivery services and can therefore not guarantee this delivery time.
Orders placed after 23:30 will be processed the next business day. Orders received after 23:30 on Friday or during the weekend will be shipped on Monday.
Tracking Code for Your Order
After placing your order, you will automatically receive an order confirmation by email. As soon as your package is ready for shipping, you will receive a shipping confirmation with a tracking code that allows you to track the status of your package. We recommend that you check this regularly to stay informed about the expected delivery date and any updates.
What happens if Delivery is Not Possible?
In some cases, a package cannot be delivered directly to the address you specified. In that case, it will be sent to a nearby collection point by default, where it will be ready for you for seven days. This gives you the flexibility to collect the package at a time that suits you.
Please note that no separate notification of the collection point will be sent. We therefore advise you to regularly follow the delivery status of your package via the tracking code.
Uncollected Packages
If a package is not picked up at the collection point within the specified time, it will automatically be returned to us. Unfortunately, there are additional costs associated with this return shipment, which we have to pass on to the customer. This helps us avoid unnecessary costs and keep our prices competitive for everyone.
Uncollected Package – Costs and Processing at Izi-Clean
Why is my package being returned to sender?
- Not collected at the service point: Your package was ready for you at a service point for a week, but unfortunately you did not collect it within this period.
- Incorrect address provided: It is also possible that your package could not be delivered because an incorrect address was provided during the ordering process.
If you do not collect your package for any reason, the package will be returned to us after one week. Packages that are not collected will go through a different procedure and the return shipment may therefore take a few days longer than a standard return.
Once your package has arrived at our premises, we will treat it as a return shipment and you will receive an email confirming the processing. Do you still want to receive the products? Then you can place a new order via our webshop.
The costs we charge for an uncollected package are €9.95. These costs consist of the actual shipping costs and the "undeliverable return" surcharge, which we pay to the delivering party because of the extra actions they have performed on your shipment. In addition, we charge a small surcharge for the administrative processing of the package.
If you provided an incorrect address when placing an order and the package cannot be delivered as a result, it will also be returned to us.In this case we will also charge the aforementioned costs of €9.95.
When placing your order, make sure you enter the correct address. Are you having your order delivered to your work? Then don't forget to mention the name of the company with the delivery address. Do you have an addition to your street, such as A, B, C, or a floor? Make sure you clearly indicate this when placing your order.
Comments such as “3 floors up, knock on the door because the bell doesn't work” cannot be processed on the shipping label.
Incorrect Address and Processing Order Adjustments
Once an order is being processed, we are unfortunately no longer able to make any changes. In this case, it is only possible to have the order delivered to a collection point, provided that the delivery service allows this change via its own app. We therefore advise you to keep an eye on the delivery app of the carrier for any changes or alternative delivery options.
If an incorrect address is given and the package is delivered there, we cannot be held responsible or liable for the 'failed' delivery. It is the customer's responsibility to enter the correct address during the ordering process. Therefore, always check the address carefully before placing the order.
Address should be specified as follows;
John Doe
Station Street 25
6654 CA Amsterdam
Is your address correct and can it not be delivered due to an error by the carrier? Then contact us as soon as possible. We will then make a report in the system of our logistics partner. If the package could not be delivered through no fault of your own, we will of course not charge the costs of €9.95.