Complaints
Something has gone wrong. Tell us
Email info@izi-clean.com. In the vast majority of cases we sort it out together, and that is a good deal quicker than any formal procedure.
If we really cannot work it out between us, you can put your dispute to Stichting WebwinkelKeur, the Dutch body that mediates between online shops and their customers.
How we pick it up together
Email us
Send your complaint to info@izi-clean.com with your name, your order number and what it is about. Photos help us see it straight away. We reply as fast as we can.
Cannot work it out?
Then you can submit your dispute for mediation to Stichting WebwinkelKeur, the Dutch mediation body for online shops. They mediate between you and us.
Do you live outside the Netherlands? The European Commission's ODR platform closed on 20 July 2025. You can turn to the European Consumer Centre in your own country instead.
What is your complaint about?
| Situation | What to do |
|---|---|
| It arrived damaged | Email us with your order number and photos of the fault. If it is covered by the warranty, we arrange a replacement free of charge. |
| You received the wrong product | Email us with your order number, a photo of the product and one of the packing slip. We will sort it out. |
| You want to send something back | That is not a complaint but a return. See returns: you have 30 days to change your mind. |
| Your parcel has not arrived | Start with delivery and collection points. If it is down to the carrier, get in touch. |
| The product does not do what you expected | Email us before you send anything back. It is often a question of how it is being used, and then we can put you right in a single message. |
What we need from you
The more complete your message, the faster we can put it right.