Frequently asked questions

No. The laundry sheets wash softly without fabric softener.

With correct washing the cloths last up to 100 washes; with weekly use that is about a year. After that, you simply order separate refills: the TTM Round Refill (2 pieces) for the round mop or the TTM Flat Refill (2 pieces) for the flat mop. A new handle is also available separately.

There are 50 sheets in a pack. That is enough for up to 100 washes.

Dosage: for up to 4 kg of laundry, half a sheet is enough; for more than 4 kg, use a whole sheet.

The iZi-Dry Towel M absorbs up to 800 ml. That lets you get an average shower cabin streak-free and limescale-free in no time.

Yes, the stainless steel handle is adjustable up to 150 cm. That means everyone in the house can work with it comfortably, whether you are 1.55 m or 1.95 m tall, without bending over.

No, there is no difference.

Yes. The 150 cm handle is extendable and can be shortened for compact storage. With the long handle you can clean hard-to-reach spots without back pain.

Unfortunately it is currently not possible to order the fabric cloths separately.

The included fabric cloth is ideal for collecting dust and stray hairs. This makes vacuuming easier, or even unnecessary. With the small comb you can easily comb the excess hair and dust straight into the bin, which saves you plenty of time and effort. In short, an Izi cleaning experience!Wet mopping:For wet mopping and other cleaning jobs, you can click the well-known Izi-Clean wonder cloths onto the mop folded double. In addition, the Izi-Dry Towel S (30x40 cm) was developed especially for the Izi-Click Mop for wet mopping.

Included and optional cloths:

- 2 included fabric cloths

- Optional: Izi-Dry Towel S

- Optional: Izi-Clean wonder cloths

How to use the cloths:

All three cloths mentioned can be used both wet and dry. When the fabric cloths are used wet, drying may take a little longer. Whether the floor dries streak-free depends on the floor type and the cleaning products used. If you want to speed up drying, you can wipe the floor dry with an Izi-Clean wonder cloth or Izi-Dry Towel. This gives a streak-free result and a beautifully clean floor, which makes for a great cleaning experience.

With a slightly damp Izi-Clean wonder cloth you can easily clean hard-to-reach corners, tall doors, tall cupboards and bathroom tiles.

The 150 cm telescopic handle is easy to adjust to your own height and working height. For a streak-free result, it is important that both the surface you are cleaning and the cloths are properly clean and grease-free.

In some cases you need to wash a surface thoroughly twice to get it completely free of grease and dust.

We wish you lots of cleaning pleasure and convenience with the Izi-Click Mop!

The click mop works with the included microfibre cloths and is also compatible with the iZi-Clean wonder cloths and the iZi-Dry Towel S.

The wonder cloths (Wonderdoeken) all measure 60 x 40 cm and come in two variants: the Starter Pack and the Darkpack.

The Starter Pack contains four cloths in different colours: pink, blue, light grey and anthracite.

The Darkpack consists of four cloths in one colour: anthracite grey.

Our best-selling pack is the value pack with 12 cloths: three 4-packs in one, with extra value.

No. The solid tri-ply runs through the entire pan, base and walls, not just the base. That keeps it flat, even under the power of induction. The magnetic stainless steel 430 outer layer provides the connection with your hob.

A bucket with two separate chambers for dirty and clean water sounds ideal, but in practice it often does not work as expected.

Most standard buckets have just one compartment. But if you want to keep the dirty water separate from the clean water, you actually need three compartments, or two separate buckets:

1. A compartment for clean water - to start with and to rinse the cloth in clean water every time.
2. A rinse-out compartment - where the dirty water is collected after rinsing out the cloth.
3. A compartment to re-wet the cloth - so you can carry on mopping after wringing out, without dirt being left behind.

When you mop, it is important that as little dirty water as possible stays in the cloth. That is why you need to re-wet the cloth in the clean-water compartment after mopping. But after one rinse this water is no longer truly clean, which makes the two-compartment principle illogical. The cloth keeps ending up in slightly dirty water.

With three compartments or two separate buckets you can work in the right order, keeping the clean water clean and making mopping more efficient. That makes the whole cleaning process a lot easier!

The secret is preheating. Heat the pan for 2 to 3 minutes on medium heat, only then add a little oil or butter, and then your food. Thanks to the tri-ply, the heat spreads quickly, so a lower setting than you are used to is usually enough.

Stainless steel needs just a little more attention than Teflon. Do not heat oil too long on high heat (medium is enough) and clean the pan as soon as it has cooled down. A stubborn spot? Let a layer of water with a splash of vinegar or a spoonful of baking soda simmer gently for a few minutes, then wipe it away.

You can use the wonder cloth for almost everything: windows, car windows, mirrors, display cabinets, TV, tablet, phone, PC, wine glasses, stainless steel, high-gloss and matt kitchens, bathroom, toilet and the car.

Here is how: soak a new cloth once in lukewarm water for 15 minutes and rinse it under running water. Before use, wring the cloth out well until it is slightly damp. Water alone is often enough; vinegar, washing-up liquid or all-purpose cleaner is fine too.

Washing: sort by colour and wash at 40 degrees with the iZi-Clean Wash Sheets or with washing powder and a splash of vinegar. No fabric softener, no liquid detergent, no pods or scent beads, no harsh agents such as bleach or ammonia, and no tumble dryer. Happy cleaning!

Load the laundry into the machine, place the laundry sheet (torn if needed) at the bottom with the clothes and start the wash cycle. The sheet dissolves by itself during the wash.

Let the pan cool down first and clean it with a non-abrasive sponge and warm water. It is dishwasher safe, although the coating stays like new longest when washed by hand.

It is easiest when you see it done. Watch the short video guide.

Assembly takes just a few clicks, no tools needed. Watch the assembly video for the step-by-step guide.

You can wash the included cloths at 40 degrees in the washing machine.

Sort by colour, wash at 40 degrees with washing powder and a splash of vinegar instead of fabric softener. Do not use fabric softener, liquid detergent, pods or scent beads, and no harsh agents. No tumble dryer, no ironing and do not dry it on a hot radiator.

Rinse the cloth briefly after each use and wash it every 2 to 3 mopping sessions at 40 degrees in the washing machine. Sort by colour, wash with the iZi-Clean Wash Sheets or washing powder with a splash of vinegar, and do not use fabric softener, liquid detergent, pods or scent beads. No tumble dryer; just hang it up to dry.

Dip the mop briefly in the bucket and then pull the pump in the handle. The mop spins in the built-in spinner and wrings itself almost dry. That keeps your back straight and your hands clean, and you mop streak-free right away because the mop is not soaking wet.

For lighter loads (under 4 kg) or less dirty laundry, use half a sheet. For heavier loads (over 4 kg), heavily soiled laundry or hard water, use a whole sheet.

We advise against putting iZi-Clean cloths in the tumble dryer, because the dryer temperature can rise above 60 degrees, after which the cloths will no longer work as they should. As the cloths are 80% polyester, there is a real chance they will shrink and lose their functionality.

Yes. The microfibre picks up dirt mechanically, so water alone is often enough. If you want extra cleaning power, you can add a neutral all-purpose cleaner.

Yes. Dissolve half a sheet in water to activate the cleaning power, let your clothes soak for about 20 minutes and wash by hand. Pre-treat heavy stains.

Yes. Wash the towel before use to remove production residues, for the best result.

No. Just wash it with warm water and a little washing-up liquid, dry it, and you are ready to cook. Seasoning is not necessary.

Washing instructions:

Sort by colour to prevent colour transfer

Wash with iZi-Clean Wash Sheets

Wash with washing powder and a splash of vinegar instead of fabric softener

Wash at 40 degrees

Do not use fabric softener, liquid detergent, pods or scent beads.

Avoid harsh cleaning agents such as bleach or ammonia.

Do not tumble dry the cloths, to preserve their quality.

• Sort by colour
• Wash with washing powder or vinegar
• Wash at 40 degrees
• No fabric softener
• No liquid detergent
• No pods or scent beads
• No harsh cleaning agents (such as bleach, ammonia …)
• No tumble dryer
  

We advise treating the cloths with care, like a jewel.

Yes. By drying your bathroom right after showering you prevent limescale: no water means no limescale. Thanks to the high absorption capacity you dry quickly and streak-free.

You do not just save time while cleaning: you no longer need unnecessary tools or cleaning products either. One cloth and water is enough.

You are done faster, the result is amazingly streak-free and you keep more time for the fun things in life.

On our social media channels you will find reactions from users who never liked cleaning and now actually start to enjoy it, because they finish so quickly and the result speaks for itself.

You can use the cloths both slightly damp and dry. For the best streak-free result we strongly recommend using them slightly damp.

No, you do not need to dry your windows: they are streak-free clean and dry within seconds.

Would you still like to use soapy water or a cleaning product? That is perfectly fine, but it is not necessary.

Almost always, the cloth is too wet. Wring it out well until it is slightly damp and most streaks will disappear by themselves. And unlike with a traditional window squeegee, a slightly damp cloth works streak-free even in full sunlight.

Read the 6 golden tips against streaks on your windows

Ordering takes 3 simple steps: put the product you want in the shopping cart (that is also where you adjust the quantities), fill in your details and complete the payment. Everything takes place in a secure environment.

Yes, by appointment you can collect your order in Zutphen; the shipping costs are then automatically waived. Call 0653208673 or 0639547676, or email info@izi-clean.com to make a collection appointment.

Exchanging is not possible, but the solution is just as easy: return the item according to our return policy and order the right item again. As soon as we have received the item in good condition, we refund the purchase amount.

View the return policy Questions? Feel free to contact us.

No, that is not possible. A pack of 4 wonder cloths contains 1 pink, 1 blue, 1 light grey and 1 anthracite cloth. The 12-piece pack is a bundle of 3 packs, so 3 cloths of each colour.

We ship the parcels with PostNL, DHL, DPD, BPost,...

After your order and payment you automatically receive a confirmation by email. Not seeing it in your inbox? Check your spam or junk folder and mark our email as safe.

Still no email after 15 minutes? There may be a typo in your email address. Just contact us and we will fix it for you.

You can pay safely in several ways: iDEAL (Wero), Bancontact, credit card, PayPal, Apple Pay and Klarna. With Klarna you pay afterwards within 30 days or in 3 instalments.

If you choose Klarna, you simply complete your order and receive the payment instructions from Klarna after shipping. Questions about this? Visit Klarna customer service.

Yes. With Klarna you pay afterwards within 30 days or in 3 instalments. Klarna assesses and approves the pay-later option; you therefore pay Klarna directly.

Here is how it works: choose Klarna in the payment section, complete your order, and after shipping you receive the payment instructions from Klarna by email. Pay on time to avoid extra costs. Want to know more? Visit Klarna customer service.

No, ordering cash on delivery is not possible.

By law you may return within 14 days in the Netherlands; with us you get 30 days. The condition is that the products are unused.

Want to return something? Email info@izi-clean.com with your order number, the number of items and the reason for the return. You will then receive the return instructions right away.

You receive the amount back via the same payment method you paid with. It is usually in your account within 1 to 3 working days. Nothing received after 3 working days? Let us know and we will look into it for you straight away.

Five years warranty on material and manufacturing defects with normal household use. On top of that you have thirty days to change your mind, even if you have already used the pan.

Yes. You have 30 days to change your mind (the legal minimum is 14 days). The condition is that the product is unused and in its original packaging; you may inspect it as you would in a shop.

Starting a return is simple: email info@izi-clean.com with your order number and you will receive the return instructions right away. After receipt and inspection we refund the order amount within 14 days via the same payment method. The cost of returning is at your own expense; keep your track & trace safe.

Received a damaged or wrong product? Email us right away with your name, order number and a photo; we will solve it for you free of charge.

View the full return policy

Exchanging is not possible, but the solution is just as easy: return the item according to our return policy and order the right item again. As soon as we have received the item in good condition, we refund the purchase amount.

View the return policy Questions? Feel free to contact us.