iZi-Mop Holder

Reflection period/returns
It may sometimes happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. That is why you do not have 14 days but a 30 day cooling-off period with us.

Whatever the reason, you have the right to cancel your order up to 30 days after receipt without giving any reason. We greatly appreciate your feedback aboutour iZi-Clean wipes so that we can improve our processes.

You have another 14 days after cancellation to return your product. to steer. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are for your own account. These costs amount to approximately €6.75 per package in the Netherlands, consult your carrier's website for the exact rates. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you must contact us at info@izi-clean.com. Wij. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If it is product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this reduction in the value of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

I provided the wrong delivery address!
Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

If the order has already been shipped, we unfortunately cannot make any changes.

If delivery will be carried out by PostNL, the address can be changed to a PostNL collection point via the PostNL app.

How does Klarna pay afterwards??

**1. Easily select "Klarna Post-Payment" during checkout**

 When you go to the checkout, you have the option to choose "Klarna Post-Payment". This means that you do not have to pay immediately at checkout, but only after you have received the order.

**2. Pay safely and directly to Klarna**

 Once you have chosen "Klarna Post-Payment", you will not pay the amount to the store where you shop, but directly to Klarna, a reliable payment partner. This provides extra security for your transaction for guaranteed delivery.

 **3. Completion of the order after payment to Klarna**

 After you have successfully completed the payment with Klarna, your order will be processed and prepared for shipment to your address. You don't have to worry about payments to the store itself, because Klarna pays the amount to the store so that you can pay to Klarna after correct delivery.

 **4. Receive your order with payment instructions from Klarna**

 Once your order has been shipped, you will receive an email from Klarna with payment instructions.

 **5. Simply pay to Klarna after receiving the order**

 When you have received the order safely, you can make the payment to Klarna according to Klarna's instructions. This gives you the opportunity to first check whether everything is as desired before paying.

 **6. Avoid extra costs by paying Klarna**

 It is important to make the payment to Klarna on time to avoid additional costs. Make sure you make the payment within the deadline as stated in the payment instructions.

 **7. Klarna customer service and terms and conditions for support**

 Do you have questions or need help? Please feel free to contact Klarna customer service. They are ready to help you and answer any questions you may have. Also view Klarna's terms and conditions for more information about the use of "Klarna Post-Payment".

 **Extra: Receive useful reminders from Klarna**

 To help remind you of payment deadlines, Klarna sends confirmations and reminders by email. If you find this more convenient, you can also download the Klarna App and receive notifications about payment terms and other important information.

Important contact details:

Customer service Klarna Netherlands:** 020 808 2852
Customer service Klarna Belgium:** 02 808 06 01

For further support and information, please visit the Klarna Customer Service website. Also consult the conditions at www.klarna.com.